Emergency Service

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SERVICES

Emergency Service

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Allows prepaid users who are low in balance
to take a loan.

The loan can be balance or data package. The amount of the loan will be
detected from customer next recharge. The service has a fee.

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Conditions to have Emergency service

Note: All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.
Note: All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.
6 months or more in Omantel network.
Minimum monetary recharge: 1 OMR every month for the last 3 months.
Each customer will have different loan options depends on his history e.g. No. of years with Omantel, Top up amount.
Maximum amount of loan: 10 OMR.
Marhaba voucher will not be accepted until the loan is paid.

Balance Option & fees

Emergency Credit -OMR	Fees-OMR	Recovery Amount (loan + Fees)
0.200	0.030	0.232
0.350	0.0525	0.405
0.500	0.075	0.579
0.750	0.1125	0.868
1.000	0.150	1.158
1.500	0.225	1.736
2.000	0.300	2.315
2.500	0.375	2.894
3.000	0.450	3.473
4.000	0.600	4.630
5.000	0.750	5.788
8.000	1.200	9.260
10.000	1.500	11.575

Data Loan Option

Data Package	Price-OMR	Fees-OMR	Recovery Amount-OMR
50 MB	0.210	0.03308	0.24308
1GB 1day	1.050	.0.16538	1.21538
1GB 7day	3.150	0.49613	3.64613

List of SMS Commands

See the list

Description	English Keywords
Request for Emergency credit of 500 Bz	500
Request for Emergency credit of 500 Bz (for Trust of Life credit) - exciting service	500BZ	500b
Request for Emergency credit of RO 1	1
Request for Emergency credit of RO 2	2
Request for Emergency credit of RO 3	3
Request for Emergency credit of RO 5	5
Request for Emergency credit of RO 10	10
Request for Maximum Emergency credit	MAX	Y	M
Request for data Emergency of 1GB for 1 day	1GB1	11
Request for data Emergency of 1GB for 7 days	1GB7	17
Request for Maximum data Emergency	DATA	D
History Request	HISTORY	HIST
Outstanding Balance Request	CREDIT	C
Status Request	STATUS	S	STAT
Info Request	INFO	I
Help Request	HELP
Change language to English	EN	English	E
Change language to Arabic	AR	ARABE	A	ARABIC

FAQ Emergency Service

How can I access the service?

Dial the USSD code *555#

SMS to the short code 91555 (list of the commands at the description page)

Any service fee?

Yes. Please check the description table.

What is the maximum amount of loan that I can get?

Dial *555# and follow the instructions to see your Max.

How to check my data usage?

Just dial *236#

Why the system is not accepting my request for emergency service?

Many reasons for that:

You exceeded your loan amount
You are new in Omantel network
You did not top up for the last 3 months
You have an open loan

What is Emergency Credit Service?

Emergency credit service allows prepaid users who are low in balance to take a loan. The loan can be credit or data. The amount of the loan will be detected from customer next recharge.

What are the criteria to give a loan?