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FAQ Huawei DCB :

Do I have to sign in to my HUAWEI ID to make in-app and in-game purchases?

Yes, you need to sign in to your HUAWEI ID to buy apps or games from HUAWEI AppGallery.

How do I login or sign up for HUAWEI AppGallery?

Open AppGallery > Me > Login to HUAWEI ID (on the top of the page) > Login or Register new account.

How do I use Carrier Name billing for paid app purchases or making in-app purchases on free apps?

Go to Me > Payment and purchases > Mobile payments > Add your mobile number and select your carrier network. Afterwards, when you are trying to make any in-app purchases, you will find mobile payment in the payment method, select it, and pay.

How to add a phone number to pay?

On the Huawei In-App Purchases screen, touch Add a phone number to pay and follow the on-screen instructions to finish the task.

How to cancel subscriptions?

Go to Settings > Account Center > Payment and Purchases > Subscriptions and touch the service for which you need to cancel the subscription. Once cancelled, no deduction will be made from your account from the next month or payment cycle.

How to query my payments and check whether the amount has been deducted from my phone number account?

After a payment is successful, an SMS will be sent to your phone number. Note that whether an SMS is sent or not, this depends on your carrier network. You can also go to Settings > Account Center > Payment and Purchases > Purchase History to check your purchase history. If you have questions regarding the amount deducted from your phone number account, you may contact your carrier network.

How to set the Payment password?

The payment password can be set in the following ways. a. When you use a payment method for the second time, you will be asked to set a Payment Password. b. Go to Settings > Account Center > Payment and Purchases > Settings > Payment Password.

Is there any amount limit for each mobile phone billing payment?

Yes, the amount limit varies with your carrier and location. If the payment amount exceeds the limit, the “Add a phone number to pay” option will be grayed out.

What devices are compatible?

Make sure that your device has HMS Core 4.0.4 or higher to be able to use the billing payment method.

What is the Payment Password?

When you use a payment method for the second time, you will be asked to set a six-digit Payment Password. This password is different from your Huawei ID Account password. You will need to enter your Payment Password to verify your subsequent payments.

Where can I get more information or help with HUAWEI AppGallery?

You can get more information about AppGallery from Me > Help so that you can find answers and solutions to any of your questions. If you can’t find your answer or face any issues, or if you have any suggestions, please write to us from Me > Problems and suggestions.

Where do I find my apps? Where is the app list?

You can find the apps you already installed from AppGallery by clicking on Me > Installation manager.