4G & 3.5G
Can I upgrade and downgrade my package?
Yes you can and make sure upgrades will be effective immediately and downgrades will be effective starting from the following month.
How can I activate 4G?
To activate 4G on your existing number please SMS “4G” to 91221
How do I know if 4G LTE is available in my area?
How fast is 3.5G speed?
Up to 7.2 Mbps (7.2 Megabits per second).
How fast is 4G LTE speed?
4G LTE technology supports up to 100 Mbps (100 Megabits per second). Like 3G and any other wireless technology, the actual speed will depend on several factors. The most important one being the coverage in your area and the number of people nearby using the service at the same time
How many packages Omantel have and how much monthly subscription?
How much I have to pay when I exceed?
You will pay 0.05Bz/KB if the usage less than 200 MB and you will pay 15Bz/MB if the usage more than 200 MB.
Packages tariff plane is it for national or international usage?
These tariff plans & packages apply for national usage only. These tariffs do not apply for international roaming
What are the tariffs & where can I get the service?
Now you can access our state-of-the-art 4G LTE network using your existing 3.5G Mobile Broadband packages ( Mada or Hayyak mobile broadband)
What differentiates 4G services from other mobile broadband services?
With 4G you will have
- Super- fast internet speed
- High quality
- Low latency
What will 3.5G give me?
You can enjoy video games, video streaming, shopping, news, video calls and more
What will happen if I exceed my package plane?
Once you exceed your package plane you will charge extra (Pay as you go)
Hand Set Configuration
I didn’t receive any setting for my handset what I should do?
Dalili portal sends settings automatically for your every handset which you didn’t use before (Dalili keeps record of your last 5 handsets used). There is limit of 3 requests for settings per day.
My internet and WAP/MMS doesn’t work what I should do?
Log in to Dalili Self-Care Portal where you can request settings for your handset or contact Customer Service at 1234.
What is Dalili?
It’s an application where you can check some configurations for services like Wainak, news. Weather news, Tarjim, money transfer)
How to backup contacts on Android and IOS ?
- On your Android phone or tablet, open the Contacts app .
- Tap Menu Settings Export.
- Choose one or more accounts to export contacts from.
- Tap Export to .VCF file.
On your iPhone,
- Go to Settings > [your name] > iCloud.
- Turn on Contacts.
- When you're asked if you want to Merge or Cancel, tap Merge.
All of the information stored in Contacts uploads to iCloud.
How can I get this app?
By downloaded from play store or apple store.
What do you mean by Omantel Apps?
It’s an application where you can used for different services and products. And to know some information about Omantel.
What is the benefit of this application?
Once you have this application you can check you bill statement, Data usage, money transfer, call history, security codes, my subscriptions, top-up, and others redeem Makasib points.
Can I use this application without net?
No you can’t.