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Introducing Omantel's new Contact Center as a Service for Business

Contact Center as a Service

CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel

Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements

Benefits

Enhanced Customer
Experience

Reaching your customer service has never been so easy

Improved Agent
Productivity

Easy access to customer information through multiple channels

User-friendly
Interfaces

Improve the efficiency of agents, supervisors and customers journey

Innovative

New technologies to drive customer journey

Effortless
Management

Easy management with our quality monitoring

Reliable
& Scalable

Cloud solution with flexible architecture

Omni-channel
Customer Journey

To be always reachable by all customers

ROI
& Cost saving

Easy to deploy - maintain - integrate - fast ROI

Advanced features

  • Cloud Solution
  • AI-ready
  • ACD
  • IVR
  • Dialer
  • Real-time Supervision
  • Scripting
  • Recording
  • Quality Management
  • Analytics
  • Customer Satisfaction

Advantages

  • Improve your customers’ experience and agents’ productivity with all-in-one contact center solution
  • Deliver consistent customer experience and faster first contact resolution
  • Enhance experience by rooting to the best agent providing personalized engagement
  • Match your customer behavior by providing multiple channel for interaction
  • Remove customer queuing time through automated call back
  • Reduce hanging time and multiple service transfers by bringing tailored IVR

Available packages

All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.

Are you interested in Omantel Enterprise Services?

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