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Emergency Service

Allows prepaid users who are low in balance to take a loan. The loan can be balance or data package. The amount of the loan will be detected from customer next recharge. The service has a fee.

Conditions to have Emergency service:

  • 6 months or more in Omantel network.
  • Minimum monetary recharge: 1 OMR every month for the last 3 months.
  • Each customer will have different loan options depends on his history e.g. No. of years with Omantel, Top up amount. 
  • Minimum amount of loan 200 Baisa.
  • Maximum amount of loan: 10 OMR .

How to get the service

  1. The system will be pushing bulk SMS to the users when they don’t have enough balance.
  2. Customer can get the service by:
  • Sending to the short code: 91555(list of all commands are below)
  • USSD code: *555#
  • To check data balance : *236#

Balance Option & fees

Emergency Credit-OMR

Fees-OMR

Recovery Amount( loan + Fees) 

0.20

0.02

0.220

0.50

0.05

0.55

1.00

0.10

1.10

2.00

0.20

2.20

3.00

0.30

3.30

5.00

0.50

5.50

10.00

1.00

11.00

Data Loan Option

Data Package

Price- OMR

Fees- OMR

Recovery Amount-OMR

50 MB

0.2

.20

.220

1GB 1day

1.

.100

1.1

1GB7day

3

.300

3.3

Description

English Keywords

Request for Emergency credit of 500 Bz

500

Request for Emergency credit of 500 Bz (for Trust of Life credit) - exciting service

500BZ

500b

Request for Emergency credit of RO 1

1

Request for Emergency credit of RO 2

2

Request for Emergency credit of RO 3

3

Request for Emergency credit of RO 5

5

Request for Emergency credit of RO 10

10

Request for Maximum Emergency credit

MAX

Y

M

Request for data Emergency of 1GB for 1 day

1GB1

11

Request for data Emergency of 1GB for 7 days

1GB7

17

Request for Maximum data Emergency

DATA

D

History Request

HISTORY

HIST

Outstanding Balance Request

CREDIT

C

Status Request

STATUS

S

STAT

Info Request

INFO

I

Help Request

HELP

H

Change language to English

EN

English

E

Change language to Arabic

AR

ARABE

A

ARABIC 

 

List of SMS commands Close

Frquently Asked Questions

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