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Omantel FAQ – COVID 19
What are Omantel’s call center hours?
Omantel’s call centre is a 24/7 operations center, we can also support you through our social media channels 24/7.
Are there any Omantel outlets open?
There are no Omantel outlets opened according to the Supreme committee concerned with the development of COVID-19 directions.
- You can pay your bill through Omantel’s app:
- Apple: https://apps.apple.com/pl/app/omantel-apps/id419659164?l=en
- Android: https://play.google.com/store/apps/details?id=com.omantel&hl=en
- You can also pay through the Self Service Machines. Locations can be found in the (Link)
- You can pay top-up through Omantel’s app:
- Apple: https://apps.apple.com/pl/app/omantel-apps/id419659164?l=en
- Android: https://play.google.com/store/apps/details?id=com.omantel&hl=en
- You can also top-up through the Self Service Machines. Locations can be found in the (Link)
How can I top-up my hayyak card?
You can top up your card through Omantel’s app.
What can I do through Omantel’s app?
- My Omantel
- Check your balance and top-up (Recharge your Hayyak Balance).
- Check your bills and make a payment
- Monitor your usage (Data, Calls, SMS)
- Manage your plan
- New Baqati Plans
- Makasib
- Join Makasib program
- Monitor your Makasib points
- Redeem your points
- Get to know our partners
- Follow Makasib special offers
- Makasib points redemption history
- For You
- Explore Omantel offers
- Purchase a gift card
- Subscribe to entertainment services
- Get the best deals selected for you
- Add and manage other numbers
- Value transfer
- Top-up other numbers
- Make a money transfer
- Pay any bill
- Request for top-up
What are Omantel’s offers for Ramadhan?
We have launched two offers both can be found here: link
Will my bill payment be delayed if I can’t pay them on time because of COVID 19?
You can pay online/SSM
Can I buy a phone through Omantel’s Eshop?
Yes you can and it will be delivered to your home within 24 hours for Muscat 48 hours outside Muscat.
Can you deliver services to my doorstep?
- Sim Cards (Replacement & activation pre and postpaid)
- Wireless Fiber broad band
- 5G modem
- Wireless Modem (Sim card 10GB)
- Request for Opt in (Pre-paid)
If I can’t order online, is there an alternative way to order home broadband?
Yes you can contact our WhatsApp number: https://api.whatsapp.com/send?phone=96871717888&text=&source=&data=
How can I get a Netflix voucher?
You can get a Netflix voucher upon subscribing to our 35 Rials Baqati and above plan and through our app where you can buy a Netflix card.
What is Omantel doing to help education to transition to remote learning?
- We have whitelisted all the websites that end with edu.om, the list can be found here: link
- We have also collaborated with the Ministry of Education and facilitated the enablement of google classrooms to ease E-learning.
I lost my SIM card. How can I get a new one?
- You can order through Omantel SSM or you can order them online through Omantel App/Website
- You can get a sim replacement through our Self Service Machines:
Can I get an eSIM while the outlets are closed?
You can replace your eSIM through our app.
How can I benefit from the COVID-19 offers?
We understand the need of being connected at this time, we have launched the following offers: link
What are the programs enabled to ease working from home?
Skype for Business, Zoom, Google Meet, Webex.
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