Muscat, 29 May, 2022 - The winning streak continues for Omantel at global platforms as its service delivery approach integrated with innovation convenience makes daily lives and business operations better.

Oman’s first and leading integrated telecom service provider in the Sultanate has proudly bagged gold in two categories at the Middle East and North Africa Stevie Awards 2022 held recently.

Omantel was named Gold Stevie Winner in the Innovation in Business Utility App and Innovative Use of Technology in Customer Service categories.

The awards, sponsored by the RAK Chamber of Commerce & Industry, received over 700 nominations from organizations across the Middle East and North Africa (MENA) this year in close to 12 categories. Winners will be facilitated at a gala in Ras Al Khaimah, UAE.  

The double victory for Omantel came for its innovative and groundbreaking mobile app, which combines international best practices in online customer service, its fully online onboarding process, exceptional customer experience, Noor, the app’s Artificial Intelligence digital assistant, and round-the-clock customer service helpline.

The idea of relaunching Omantel App with a simplified online onboarding process emerged shortly before the launch of eSIM in the Sultanate of Oman. Omantel was the first telecommunications provider in Oman to offer its customers the option to order and activate an eSIM online.

Ammar Al Lawati, Senior Manager of Digital Channels at Omantel, said, “The comprehensive digital experience has become an integral part of the customer’s satisfaction and retention. Thanks to the new features of Omantel App, customers can efficiently meet most of their needs online from their smartphone or tablets throughout the customer journey.”

Omantel App informs customers about new offers and packages. It also provides a simple and convenient feature wherein users can buy Omantel partner products such as Apple iTunes, Sony PlayStation, and Microsoft, in addition to 10 other products. The App contains approximately 20 value services added in the entertainment section, which users can easily activate. Omantel has recently introduced purchasing of car insurance as a listed service as well.

The Middle East & North Africa Stevie Awards are the only business awards program to recognize innovation in the workplace in 17 nations in the Middle East and North Africa.  The Stevie Awards are widely considered to be the world's premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 20 years. Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners during a gala event on 21 May at the Waldorf-Astoria Hotel in Ras Al Khaimah, United Arab Emirates. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges on six juries.

The complete list of Stevie Award 2022 winners is available at http://MENA.Stevieawards.com.

About Omantel

Omantel is the Sultanate’s first and leading integrated telecommunications services provider, enabling the digital society to flourish, allowing new ways of doing business and delivering a world of information, news and entertainment. Today, Omantel is working to achieve the highest level of customers’ satisfaction as the most reliable and wide national network.

More information: http://www.omantel.om      

About the Stevie® Awards

Stevie Awards are conferred in eight programs: the Middle East & North Africa Stevie Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.